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Frequently Asked Questions
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Every Part Deux bag is hand cut and sewn in Los Angeles in small batches. Because each piece is made with care rather than mass produced, production typically takes 2-3 weeks before your order ships.
You'll receive a shipping confirmation and tracking information as soon as your order is on its way.
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Yes.
Many of our bags are crafted from natural leather and cowhide, meaning no two hides are exactly alike. Variations in grain, texture, markings, and pattern placement are what make each piece unique.
Your bag will be beautifully yours—not an exact replica of the product photo.
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We occasionally accept custom commissions depending on our production schedule.
If you're interested in a custom leather, color, or special request, please contact us before placing your order.
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Yes—we ship worldwide.
Shipping rates and delivery times are calculated at checkout based on your destination.
Please note that international customers are responsible for any duties, taxes, or import fees required by their country.
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Once your order has been shipped:
United States: approximately 3–7 business days
International: approximately 7–14 business days
Delivery times may vary depending on your location and carrier.
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Because every Part Deux bag is handcrafted in small batches, we currently do not accept returns for change of mind.
If your item arrives damaged or there is a manufacturing issue, please contact us within 48 hours of delivery with photos so we can make it right.
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Leather is a natural material that will soften and develop character over time.
To keep your bag looking its best:
Store it in its dust bag when not in use.
Avoid prolonged exposure to moisture and direct sunlight.
Spot clean with a soft, dry cloth.
Use a leather conditioner as needed.
Natural aging is part of the beauty of genuine leather.
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Yes.
Every Part Deux bag is handcrafted in small batches—not mass produced. Slight variations in stitching, edge finishing, embossing, and leather texture are a natural result of the handmade process.
We believe these details tell the story of craftsmanship and celebrate the individuality of every piece.
Natural creases, wrinkles, healed markings, and subtle tonal variations in the leather are characteristics of genuine leather and should be expected. They are not considered defects but rather part of what makes each bag unique.
Each bag is carefully inspected before shipping to ensure it meets our quality standards while preserving the beauty of handcrafted production.